Privacy Policy

Acceptance

The access and use of this website implies the acceptance of this privacy policy.

The use of your personal information

Pikaia Lodge under the legal name of Galapacific S.A. uses your personal information to process and facilitate reservations, product services, individualized service at our lodge, respond to enquiries, which inform you of our products and services, requirements from the National Park Galapagos registry and other purposes set out in this policy.

We will use your personal information we receive through our website for the following purposes:

• In order to fulfill a reservation or in negotiations of a reservation, we require to communicate with you, verify your information, as well as take payments.
• Respond to enquiries which you have submitted through our website and to process the information related to such enquiry.
• Provide an individualized service at our lodge, in terms of health, physical and dietary conditions.
• If payments, either through a transfer or credit card, are made directly with the lodge, we use a third party (local bank) to verify name, account numbers, credit card number, sort codes that you submit in order to prevent fraud.
• Use in investigations regarding complaints from you or from other about the website or any product and service we provide.
• Investigations into legal claims, regulatory purposes and compliance with National Park Galapagos authorities.

Disclosure

Data is shared within Galapacific S.A/Pikaia Lodge, third party services providers and professional advisers.

We may be required to disclose your personal information to comply with legal requirements and requests from the National Park Galapagos Authorities, if mandated by law or if required for the legal protection of our company in compliance with applicable laws.

Your information from third parties

Sometimes we will receive your personal information from third parties, such as from travel agents, tour operators and destination management companies, whom you will have had direct communications with.

Information we receive from such third parties will include personal information as well as contact details.

Information we collect from you:

• Contact information (name, telephone number, emails, city and country of residence)
• Financial information (credit card numbers, security codes, expiration dates, transfer bank details)
• Medical information (health, physical and dietary information)
• Communications and correspondence made to our agents
• Technical Information such as IP address, operating system and browser type of systems administrations as well as statistical data, such as country, browsing patterns, which does not identify any individuals.

Personal Information to third parties

The information you provide to us may be given to our third party service suppliers, such as for navigations, Scuba Diving Company, transport companies, airport authorities, for the purpose providing a personalized service.

Pikaia Lodge reassures that it will take the necessary procedures to ensure your information is used in accordance to this Privacy Policy as well as making sure your information is kept secure.

Consent

The guests or users consents that all personal data provided to Pikaia Lodge will be kept indefinitely in our database. It will be used mainly for commercial purposes and for sending relevant information related to its product and services Users also fully accept and are in complete understanding of all points mentioned in this Privacy Policy.